Privacy Policy

At Sheher Bagh, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our property, use our services, or interact with our website.

INFORMATION WE COLLECT

We may collect the following types of information:

PERSONAL INFORMATION

  • Full name

  • Contact details (email, phone number, address)

  • Payment details (e.g., credit/debit card information)

  • Special requests, preferences, or dietary requirements

NON-PERSONAL INFORMATION

  • Browser type and version

  • Device type and operating system

  • IP address

  • Pages visited on our website

  • Date and time of your visit

HOW WE USE YOUR INFORMATION

We use the information you provide for purposes including:

  • Processing reservations and payments

  • Communicating with you regarding your stay

  • Personalising your experience at Sheher Bagh

  • Sending promotional offers or updates (only if you’ve opted in)

  • Enhancing our website, services, and guest experience

  • Fulfilling legal obligations and responding to official inquiries

INFORMATION SHARING AND DISCLOSURE

We do not sell or rent your personal data to third parties. However, we may share information with:

  • Service Providers: Trusted vendors who assist in delivering services (e.g., payment gateways, booking platforms)

  • Legal Authorities: When required by law or in response to legal processes

  • Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction

DATA SECURITY

We take data security seriously and implement multiple safeguards to protect your information:

  • Secure encryption of sensitive data transmitted online

  • Regular security checks and system updates

  • Restricted access to your data for authorised personnel only

YOUR RIGHTS

As a guest, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or outdated information

  • Withdraw consent for data processing, where applicable

  • Opt out of marketing communications at any time

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and related technologies to enhance your experience. You may adjust your cookie preferences through your browser settings. For more details, please refer to our [Cookie Policy].

UPDATES TO THIS PRIVACY POLICY

We may occasionally update this policy to reflect changes in our practices or for legal compliance. Any updates will be posted on our website along with the revised effective date. We encourage you to review the policy periodically.